FAQs
Frequently Asked Questions
When will I receive my order?
Orders typically take 3–7 days to fulfill before being shipped. Shipping times vary by location:
How do I track my order?
Once your order ships, you will receive a tracking link via email. If you have any issues tracking your package, feel free to contact us at army.artistshop@gmail.com.
What is your return policy?
We offer a 10-day return policy. Items must be returned in their original condition, unworn or unused, with tags and in the original packaging. Contact us at army.artistshop@gmail.com to initiate a return.
Can I exchange an item?
Exchanges are possible by returning the original item and placing a new order after your return is approved. Contact us for further assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
I received a damaged item. What should I do?
If your item arrives damaged, please email us at army.artistshop@gmail.com within 7 days of receiving your order. Include photos of the damage and your order number so we can resolve the issue promptly.
Will I be charged customs or additional taxes?
International orders may be subject to customs fees or taxes, which are assessed by your local customs office. These fees are not within our control. Contact your local customs office for more details.
How do I contact customer support?
You can reach us anytime at army.artistshop@gmail.com. We aim to respond within 24–48 hours.