Legal Services
Legal Policies
Shipping Policy
Delivery Times
Orders typically take 3–7 days to fulfill before shipping. Shipping times vary based on location and product type:
- Digital Products: Worldwide: 5–15 days
-
Clothing:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Note: [COVID-19 Impact] Fulfillment times may be delayed due to supply chain disruptions affecting distributors and carriers.
Shipping Origin
We partner with an on-demand fulfillment company with facilities worldwide to ensure efficient processing and delivery.
Customs and Taxes
Additional customs or tax fees may apply for international orders. These are assessed by your local customs office and are not under our control. For more details, please contact your local customs office.
Lost or Delayed Orders
If your order hasn't arrived within the expected timeframe, follow these steps before contacting us:
- Check your shipping confirmation email for any delivery address errors.
- Contact your local post office for updates.
- Check with neighbors in case the package was delivered nearby.
If none of these resolve the issue, contact us at [army.artistshop@gmail.com] with your order number for further assistance.
Orders
Product Fulfillment
Our products are created on-demand through a global print-on-demand drop shipper. This ensures that your orders are produced and shipped efficiently from the nearest facility.
Tracking Your Order
You’ll receive a tracking link via email when your order ships. If you have questions about tracking, contact us at [army.artistshop@gmail.com].
Damaged or Incorrect Items
If you receive a damaged or incorrect product, email us at [army.artistshop@gmail.com] within 7 days of receiving your order. Please include:
- Photos of the damaged product
- Your order number
- Any other relevant details
We’ll resolve the issue as quickly as possible.
Refund Policy
Returns
We accept returns within 10 days of receipt. To qualify:
- Items must be in their original condition (unworn, unused, with tags, and in original packaging).
- A receipt or proof of purchase is required.
To start a return, contact us at [army.artistshop@gmail.com]. Once approved, we’ll provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.
Exceptions
We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Exchanges
For exchanges, return the original item and place a new order after the return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method. Please note that bank processing times may vary.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and share your data when you visit or purchase from armyartists.com.
What We Collect
- Device Information: IP address, browser type, cookies, and interaction data.
- Order Information: Name, address, payment details, and contact information.
- Customer Support Information: Details provided during inquiries or support requests.
How We Use Your Information
- To fulfill and ship orders
- To process payments and issue invoices
- To improve and personalize your shopping experience
- To provide customer support and marketing communications
Sharing Information
We share data with trusted partners, including:
- Shopify: For e-commerce functionality (Shopify Privacy Policy).
- Analytics Providers: To understand site usage and improve our services.
Your Rights
- GDPR (EU Residents): Access, correct, or delete your data.
- CCPA (California Residents): Access or opt-out of data sales.
For more details, contact us at [army.artistshop@gmail.com].
Terms of Service
Overview
By using our website and services, you agree to these terms. If you disagree with any part of the terms, you may not access our services.
User Responsibilities
- Provide accurate and current information when making purchases.
- Do not use our site for illegal purposes.
- Avoid uploading harmful or malicious content.
Changes to Services
We reserve the right to modify or discontinue services or pricing without notice.
Limitations of Liability
We are not liable for any damages resulting from the use of our services beyond the maximum extent permitted by law.
Contact Us
For any questions or concerns, reach out to us at: Email: army.artistshop@gmail.com
Address: Army Artists, Vincent van Goghstraat, Amsterdam, Netherlands